REPLACEMENT AND REFUNDS

 

We thank you and appreciate your purchase with us. Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages or readers offer advertisements. In the event the order/product is delivered and has been cancelled for refund due to product fault, delivery of wrong product, partial product, etc the refund is processed.

 

  1. INCORRECT OR DAMAGED GOODS

In case a User is not satisfied with the quality of the product, or has received the wrong product, we shall replace the product with a similar product. The User can send an email Us a digital photo of the damaged or incorrect item and the shipping container to auctions@mytokri.com with the following on the body of the email:

  1. Your order number
  2. The shipping ID or item number
  3. A brief description of the reason for the return
  4. And tell us whether you are seeking a replacement or a refund.

Buyer has to register the replacement claim within 5 days of the receipt of the product. You can raise a claim via the “Ask for refund/replacement” option in the “My Accounts” page, by sending an email at auctions@mytokri.com, or You may also inform us of your intent to return an item via e-mail at auctions@mytokri.com. We will not entertain any claim made after three days of receipt of an order.

 

Your request will be processed within 48 hours, and you will receive an email letting you know your replacement is under production.

 

 

  1. PACKAGING OF ITEMS FOR REPLACEMENT

To return an item for replacement, please pack them in the original tube or box and include the completed Return Instructions from located on the back of the Packing List included with your order. Please include your name, postal address, email address, telephone numbers, as well as your order number, the shipping ID, and item number.

 

The company will be bearing the cost of returning the items for replacement.

 

  1. REFUND

Refunds of coin packs will be issued by the same means of payment as used for the initial transaction only for first time users and such account shall be further banned from receiving gifts from Us.

There will be no other refund processed from our side to you in terms of monetary funds.